Payment Policy

Payment Policy

Please read the Payment Policy carefully before you are placing the order. By using nianlabel.com and/or placing an order you agree to be bound with the same as below.

These terms and conditions set out the basis on which you can use our online website (Nianlabel.com), Customer Support and Stores to place orders for items from Neha Couture. All payments would be made in favour of Neha Couture.  By ordering/purchasing goods from www.nianlabel.com, it is implied that you have understood and accepted the mentioned terms.

The supplier of the goods featured is Neha Couture. You may contact us by email at info@nianlabel.com or phone us on +91-9930016441; Order on WhatsApp +919930016441. All the calls made to www.nianlabel.com may be recorded for training and monitoring purposes as a part of our efforts to improve service to our customers.

We may contact you for marketing purposes by email, messages and calls with our upcoming product offers.

Order Process

Once you have found a product you want to buy, select your size and click on the ‘ADD TO CART’ option *Please note that the measurements would carry 2 size alterations options:-

1. a) Standard Measurement & b) Custom Measurements
2. a) Standard Measurement :-

# As per your requested Chest Size measurement, the Waist & Hip measurement will be automatically calculated for alteration 

# Product delivery time frame is minimized in Standard measurement option & we can try to get the product dispatched as per the estimated dispatched date on our website.

1. b) Custom Measurement option :-

# Under Custom measurement option, product dispatched date will be extended to 20-30 days.

# Estimated Dispatch date will be calculated on receiving measurement details from you.

# Custom Measurement will help give a perfect fit of the product.

# Please do mention whether the forwarded measurement is Regular FIT OR Comfort FIT.

1. Regular Fit – Garments will be tailored exactly as per provided measurements.
2. Comfort Fit – Garments will be tailored with +2 inch or +5 cm loosening (whichever unit is selected).
   
   

Review the items in your shopping cart by clicking the ‘SHOPPING CART’ icon at the top right of the page. You can use the ‘DELETE’ link next to Subtotal column to delete items from your shopping cart as well.

Click on ‘PROCEED TO CHECKOUT’ to complete your order.

Ensure that you enter a correct email address after which, we would send you an order acknowledgement email and order update email(s). The contract will be formed at the place of dispatch of the products.

Payment

We accept all major credit cards / debit cards and through Razorpay.

For International transaction

1) Razorpay payment portal :- 

Pay via your Credit/Debit card (Visa/Master Card/ American Express/ Diner)’

Pay via Razorpay Payment gateway from your Visa / Master Card / Netbanking / Wallet / UPI / EMI / QR / BHIM / GPay / Paytm / PhonePe

# We can also help you with order placement by sending you the invoice payment through Razorpay payment gateway.

# nianlabel.com is a Verisign secured site with 128-bit SSL encryption.

2.HDFC BANK –

Account Name – Neha Couture

Bank- HDFC BANK

Account number -. 50200100943321

IFSC – HDFC0001235

Bank Branch – Thane West

Current account

3.Cash On Delivery:

We do not offer COD payments at the moment

Shipping & Delivery

We ship to India as well as International Shipping to almost all over the world. Please see our Shipping Policy for the country list and shipping cost. Delivery within India is free shipping and is not restricted to any order value applicable

For international orders there is a shipping fee of $19.95 per order on order value below $200 USD. Anything above the order value of $200 is applicable for free shipping only on selected countries. To know about your country shipping charges, refer to the follow link https://www.nianlabel.com/shipping/

GST / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. GST / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict when they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on a case to case basis. Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country rules and regulations. Charges such as Custom or Import Duties, GST, Local Sales Tax, Clearance charges are not in our or any seller’s, control, but are determined by your local government.

Cancellation

You may cancel an order within 24 hours after placing it. No cancellations beyond 24 hours will be entertained barring extenuating circumstances Any accepted cancellation beyond 24 hours will be exclusively at the discretion of nianlabel.com & refund would only in the form of credit voucher code You can email us at info@nianlabel.com for any cancellation request. Cancellation requests are not accepted through phone or online chat services. Products ordered during our Annual sale cannot be cancelled once an order is placed.

Annual Sale

The products ordered during our Annual Sale cannot be cancelled once an order is placed.

Discount coupon code is not applicable during the Annual Sale or on Sale Products.

Customized Products/Orders

Customization of the product with colour and size change can be done as far as fabric is available in stock.

Customized product cannot be returned or exchanged unless there is any manufacturing defect.

There will be no discount available for the customization cost for any product.

Facetime or Skype call Orders

The products ordered during face time or Skype call cannot be cancelled once an order is placed.

There will be no discount available on any product purchased in facetime or skype call.

Products purchased during or on face time or Skype call will be eligible for returns or refunds only if there are any manufacturing defects. Accessories are not returnable.

Fabric, embroidery, fit & finish quality

We are a brand name, and we pride ourselves in giving the best quality products. So, you can be rest assured that the quality of the products received, and it will definitely surpass your expectations.

Most of the products listed on the website are clicked under Professional Photo Shoot studio lights & there might be a slight variation in terms of colour when the actual product is delivered.

Order delay / cancellations due to delay

Given the complexity in production, occasionally a product may not be produced as per the output expected and so we may seek your approval on this matter. This may result in your order getting delayed.

Incase our garment construction expert team notices that the measurements you have provided is not right or if there is a variation then we may approach you to cross check the measurements again. The time taken for these measurements to be re-checked may delay an order.

At any point in time, during the garment construction process it cannot be cancelled.

Exchange Rate

We follow our own Exchange Rates

Refunds

A cancelled order within 24 hours will result in a credit voucher code for future purchase OR refund in your bank account & Refunds will be processed in a form of credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.

During peak periods such as Sales or Festive periods, processing returns may be slightly delayed.

Products purchased during or on Sale will not be eligible for refunds

At no point of time, we would issue refunds, more than the product value.

Razorpay Software Private Limited,

Toll-free number: 1800 572 6676